Refund Policy

What happens to your money, stated before you spend it. Last updated 2026-08-03.

The position

Purchases are not refundable. Both products are digital and are delivered immediately: an analysis credit is spendable the moment it lands, and a subscription unlocks every tool as soon as it starts. Once that has happened there is nothing to return.

The analysis pack

  • A one-time purchase of 25 analyses. It does not renew — there is no recurring charge and nothing to cancel.
  • Credits do not expire while your account exists.
  • Credits have no cash value and cannot be transferred or exchanged for money.

Subscriptions

  • Cancel at any time from the billing portal.
  • Cancelling stops the next charge. It does not refund the period you are in: access runs to the end of the period you already paid for, and then stops.
  • We do not pro-rate a partly-used month or year.

Deleting your account

Deleting your account erases your credit ledger, so unspent credits are forfeited and are not refunded. Deleting an account also does not cancel a Stripe subscription — cancel that separately in the billing portal first, or it will keep charging your card.

If you are a consumer in the EU or the UK

Consumer law there gives you a statutory right to withdraw from a distance contract for digital services within 14 days. The no-refund position above does not override that right, and nothing on this page should be read as asking you to give it up.

The right does have a limit set by the same law, and you should know it before you buy: once performance has begun with your express request and your acknowledgement that you lose the withdrawal right, the right is lost for the performance already delivered. Buying a credit pack or starting a subscription and immediately running an analysis is exactly that: performance has begun, and the credits you spent are gone.

If you are inside the 14 days and have not yet used what you bought, tell us through the contact form and we will refund it.

Things that go wrong

If you were charged twice, charged after cancelling, or a tool took your credit and returned nothing because of a fault on our side, that is not a refund question — it is a mistake, and we will fix it. Use the contact form.

A tool that runs correctly and returns few or no signals has done its job. That is a result, not a fault, and it is not grounds for a refund.

Chargebacks

If something looks wrong, contact us before your bank does. We would rather refund a genuine mistake than argue with a card network. We may suspend an account with an open chargeback until it is resolved.

Contact

Pigfox LLC, 1450 Vassar St, Reno, NV 89502. Reach us through the contact form.